Privacy Policy

1. Who we are

BestOffer Pty Ltd ("BestOffer", "we", "us") operates bestoffer.com.au, an online platform that connects property vendors with real estate agents through a reverse-auction process on commission rates. We are committed to handling personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information we collect

The information we collect depends on how you use the platform:

• Account information — name, email address, phone number, password, timezone, country, and role (vendor, agent, agency, or admin).
• Vendor and property information — property address, features (bedrooms, bathrooms, condition, renovation history), estimated value, up to 10 photos, and desired sale timeframe. Only the street name and suburb are shown to agents until an auction is won.
• Agent and agency information — professional bio, qualifications, sales statistics, commission tiers, sales areas, contactable hours, profile photo/video, and agency branding and billing details.
• Auction and bidding activity — invitations sent and accepted, commission-rate bids, and auction outcomes.
• Reviews and communications — vendor ratings and comments about agents, proposal engagement data (e.g. time spent viewing a proposal), and messages exchanged through the platform.
• Payment information — auction fees, subscription and usage charges, and refunds. Card details are collected and processed directly by our payment processor, Stripe; we do not store full card numbers.
• Technical information — IP address, browser/device information, and usage logs, including when a proposal is opened.

3. How we use your information

We use personal information to:

• Create and manage accounts, and run the auction process connecting vendors and agents;
• Send transactional notifications by email and SMS (invitations, reminders, bid activity, auction results) — SMS is only sent during each recipient's local business hours;
• Process payments, subscriptions, and refunds;
• Provide property estimates and recent sales data to agents;
• Maintain the security and integrity of the platform, including fraud prevention; and
• Comply with our legal obligations.

4. Who we share it with

We disclose personal information to:

• Other platform users — a vendor's full contact details and address are only released to the agent who wins their auction; agents see anonymised property details beforehand. Vendors can see the identity of agents bidding in their own auction.
• Service providers we engage to operate the platform, including Stripe (payments), our SMS provider, CoreLogic (property data), and AgentBox (agent/agency CRM synchronisation for winning agents).
• Hosting and infrastructure providers who store and process data on our behalf.
• Regulators or authorities where required by law.

We do not sell personal information. Some of our service providers may store or process data outside Australia; where this occurs, we take reasonable steps to ensure your information receives a comparable standard of protection, consistent with APP 8.

5. Cookies and similar technologies

We use strictly necessary cookies to keep you signed in and to protect the platform from cross-site request forgery. We do not currently use advertising or third-party tracking cookies.

6. Data security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

7. Data retention

We retain personal information for as long as your account is active, or as needed to provide the platform, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Access, correction, and complaints

You may request access to, or correction of, the personal information we hold about you by contacting us using the details on our Contact page. If you have a complaint about how we've handled your personal information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Children's privacy

BestOffer is intended for use by adults engaging in property transactions and is not directed at children. We do not knowingly collect personal information from anyone under 18.

10. Changes to this policy

We may update this policy from time to time. Material changes will be notified through the platform or by email before they take effect.

11. Contact us

For any privacy-related questions or requests, see our Contact page.